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The online interface displays a list of your available remote computers. Once it’s installed, you’ll need to log in and create a password to access this remote desktop. From the computer that you want to access remotely, access your GoToMyPC account online and download the remote controller software. These are surprisingly functional for accessing a desktop computer, as you can access the remote’s device keyboard and move the mouse using your fingertip. GoToMyPC comes with mobile apps for Android, iOS, and Kindle devices.

There’s also no easy way to record video of a remote session. You can’t share audio to talk with someone at a remote computer, which complicates the process of using this software for helpdesk applications. That said, GoToMyPC is missing a few basic functions. You can drag and drop files between connected computers, or there’s a bulk transfer tool for moving large numbers of files. The software also includes useful features like a shared clipboard and remote printing utility. Optional: Customize the permissions your supervisors have.GoToMyPC includes a bulk file transfer utility.Optional: Configure pause reasons for your account.Repeat as needed for additional queues or for other users needing assignments.From the Call Queues tab, toggle on the desired assignment for any available queue.Select which user you want to assign to a role or log in to a queue temporarily.Optional: If you did not assign supervisors and agents from the Call Queues section in the steps above, then select Users under the Contact Center category.Select the supervisors you want to add.